Recovery coaches work with participants, their families, carers, support services and other organisations to coordinate supports and make sure participants get the most out of their NDIS plan.

Recovery coaches share some of the role of support coordinators but have an expert understanding of mental health and the challenges faced by people with psychosocial disabilities and so can deliver more targeted coordination.

The focus of recovery coaches is to assist with recovery-oriented practice, which empowers and supports people to make their own choices, live a meaningful, satisfying and purposeful life, and be a valued member of the community.

Recovery coaches also support people to build on their strengths and take as much responsibility for their lives and wellbeing as they can to work towards positive, realistic goals and have a more positive mindset. They understand that every individual is different, that they know themselves better than anyone else, and that supports need to be suited to their individual situation, experiences and emotions.